Policies & Safety


No refunds are given unless cancellations are made at least 12 hours in advance. If we need to cancel your appointment, rescheduling is complimentary.


No refunds are given after service is provided. If you have a concern, please contact us.

Safety & Trust

All HomeCooked chefs are ServSafe Manager Certified.

Servsafe is the industry standard certification in food safety, and it is administered by the National Restaurant Association.  The ServSafe Manager Certification verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness. Anyone working in a restaurant in the state of California is required to obtain a basic ServSafe Food Handlers Certification.  Hailley is certified at the Manager Level, which is the highest.